Bergmaan jewelry ordered on our website arrives beautifully presented in its case, placed inside an outer box wrapped with a signature Bergmaan ribbon. For added security, your purchase is shipped in a discreet, plain cardboard box.
Your order will be delivered to the address provided at checkout, with an estimated delivery time of 2 to 7 working days ,extra 10 working days for hand-engraved and monogrammed items
All deliveries are secure and require a signature upon receipt.
Enjoy free shipping with every purchase.
Your order will be delivered by our carrier to the address provided at checkout, with an estimated delivery time of 2 to 7 working days ,extra 10 working days for hand-engraved and monogrammed items .All deliveries are secure and require a signature upon receipt.
Enjoy free shipping with every purchase.
If you reside outside the countries specified in our general sales terms and conditions, orders cannot be placed through the e-boutique, and delivery is not available to locations outside these specified countries.
To view our delivery terms and conditions, including estimated delivery times and shipping costs, please click TERMS & CONTITION
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Once your order has been confirmed and payment has been received, you will receive a shipping confirmation email containing your personal tracking number.
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Orders shipped via FedEx can be easily tracked through the FedEx Tracking Portal for Europe.
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Orders shipped via our secure Malca-Amit network will include a dedicated tracking number, which can be followed through the Malca-Amit Tracking Portal.
We ensure you are kept informed at every step, providing peace of mind as your purchase makes its journey to you.
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Please reach out to our Customer Service team promptly via email at conciergerie@bergmaan..com or request a callback from a Bergmaan advisor at your convenience by sharing your phone number.
Unfortunately, we are unable to ship orders to multiple addresses.
Return and Exchange Timeframes:
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Returns: You have 14 days from the date of receipt to initiate a return.
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Exchanges: You have 30 days from the date of receipt to request an exchange.
How to Return Your Order:
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Contact Customer Service: Reach out to us via email at conciergerie@bergmaan.com or use the “Contact Us” button located at the bottom of each page on the Bergmaan website. Alternatively, you can submit a written request by selecting the topic and explaining your inquiry or request a callback.
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Exchange Process: For exchanges, you will need to return the jewelry and place a new order.
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Carrier Pickup: Our carrier will contact you to schedule a convenient pickup time for your package.
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Refund Timeline: Refunds will be processed within 14 days of receiving the returned product, provided the return meets the necessary conditions (the jewelry must be unworn, in perfect saleable condition, in its original case, accompanied by the certificate of authenticity and sales receipt, and free from any engraving).
For any assistance, feel free to reach out to our Customer Service team—we’re here to help!
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Bergmaan takes full responsibility for your order until the package is delivered to you. In the event the package is lost, Bergmaan may initiate an investigation with the carrier to identify the responsible party.
To ensure your satisfaction, please inspect your package carefully before signing for delivery.
If you wish to send a gift directly to someone, please note that delivery is only available to the countries listed in our Terms and Conditions. Gifts cannot be shipped or delivered outside of these specified countries.
If the Bergmaan jewelry isn’t suitable for the recipient, we recommend retrieving the package and returning it to us within 14 days of receipt so you can place a new order. This withdrawal period begins from the day the order is received by you or a third party (excluding the delivery service).
How to Exercise Your Right of Withdrawal:
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Contact our Customer Service department via email at conciergerie@bergmaan.com or by using the “Contact Us” button at the bottom of each page on the Bergmaan website. You may also request a callback from a Bergmaan advisor by providing your phone number.
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Return the package to us within the 14-day timeframe. Refunds will be processed as quickly as possible after we receive the returned item or proof that the package has been sent back.
Refund Policy:
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Refunds include the cost of the item(s) and the original delivery fees.
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Refunds will be issued via the same payment method used during the original order.
Please ensure the gift recipient or yourself inspects the package carefully before signing for receipt and returns it in its original condition to qualify for a refund or exchange.
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Are There Special Return Conditions for Certain Products?
Personalized products cannot be exchanged or refunded. For further details, please consult our General Terms and Conditions.
For any additional questions related to your purchase or delivery that are not covered here, please don’t hesitate to contact us. You can reach us via email at concierge@bergmaan.com or by phone at
+32 489 445 569.
We will be delighted to assist you.
To review the applicable legal information, please consult the Bergmaan Legal Notice as referenced in this Global Legal Notice.
Additional key documents are available below:
Bergmaan remains committed to upholding the highest standards of transparency, integrity, and client trust.
BERGMAN DELIVERY AND RETURNS